Email support
[email protected] — include your account email and, for a transaction,
its date and amount.
Report a transaction issue
Open the payout or cashout from the History view in the Earnings tab and tap Report an issue. That sends an email to support with the transaction attached, which is faster than a fresh message.Common issues
My submission was rejected
My submission was rejected
Submissions must be original, on brief, and in a supported format. Review
the task requirements and resubmit — the task stays open. See
Tasks. If you think a rejection was a mistake, email support.
I can't cash out
I can't cash out
The minimum cashout is 600 or more per year require
identity verification (KYC); the app prompts you when it applies. See
Earnings.
A connection shows an error or stopped importing
A connection shows an error or stopped importing
Open the provider in the Connections tab and re-authorize it. Access
can expire and needs to be granted again. See Connections.
If it keeps failing, email support with the provider name.
A payout or cashout looks wrong
A payout or cashout looks wrong
Use Report an issue on the transaction’s detail screen, or email
support with the date and amount.
Before you contact us
Having these ready speeds up a response:- The email on your Tridi account
- For a task: the task name and what you submitted
- For a transaction: its date, amount, and type (payout or cashout)
- For a connection: the provider name and any error shown