> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tridi.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> Reach the Tridi team and resolve common issues.

Need help? Email the team or check the common issues below first.

<Card title="Email support" icon="envelope" href="mailto:support@mail.tridi.ai">
  [support@mail.tridi.ai](mailto:support@mail.tridi.ai) — include your account email and, for a transaction,
  its date and amount.
</Card>

## Report a transaction issue

Open the payout or cashout from the **History** view in the
[Earnings](/earnings) tab and tap **Report an issue**. That sends an email to
support with the transaction attached, which is faster than a fresh message.

## Common issues

<AccordionGroup>
  <Accordion title="My submission was rejected">
    Submissions must be original, on brief, and in a supported format. Review
    the task requirements and resubmit — the task stays open. See
    [Tasks](/tasks). If you think a rejection was a mistake, email support.
  </Accordion>

  <Accordion title="I can't cash out">
    The minimum cashout is $5. Payouts of $600 or more per year require
    identity verification (KYC); the app prompts you when it applies. See
    [Earnings](/earnings).
  </Accordion>

  <Accordion title="A connection shows an error or stopped importing">
    Open the provider in the **Connections** tab and re-authorize it. Access
    can expire and needs to be granted again. See [Connections](/integrations).
    If it keeps failing, email support with the provider name.
  </Accordion>

  <Accordion title="A payout or cashout looks wrong">
    Use **Report an issue** on the transaction's detail screen, or email
    support with the date and amount.
  </Accordion>
</AccordionGroup>

## Before you contact us

Having these ready speeds up a response:

* The email on your Tridi account
* For a task: the task name and what you submitted
* For a transaction: its date, amount, and type (payout or cashout)
* For a connection: the provider name and any error shown